Term & Conditions

1. Same Day Delivery

Working day Monday to Friday / Saturday

• Order received & confirmed before 1pm (GMT +8.00) same day delivered before 5pm.
• Order received & confirmed Before 3pm (GMT +8.00) will be consider as express order and same day delivery before 9pm.
• Order received & confirmed after 5pm (GMT +8.00) will be delivered the next working day after 1pm.
• Order received & confirmed after 1pm (GMT +8.00) on saturday will be delivered on monday before 1pm.
• Although we can do same day deliveries but we would appreciate your advance orders.

1. Delivery on Public Holiday & Special Occasion

If your order place on Sunday and Public Holiday or Special Occasion ( Valentine’s day, Mother’s day, Father’s day ) than the order will automatically treated as the next working day.

So that please place your order in advance, will be much appreciated to ensure that goods can be deliver on time.

1. Our Business Hour

   • Monday - Friday (9AM - 5PM)
   • Saturday (9AM - 1PM)

2. Delivery Hours

Delivery hours start from 9am-7pm
There will be a surcharge.

• Delivery on Sunday and Public Holiday
• Delivery time after 5 pm
• Express delivery within 3 hours
• Specified delivery times

  1. Delivery Area

Free Delivery Area

• Johor Bahru City Town Only
• Skudai Town Only
• Ulu Tiram Town Only
• Masai to Pasir Gudang Town Only

Chargeable Delivery Area
For Outstation delivery ,the order must confirm with our customer service due to different surcharge will be charge accordingly and minimum order for flower arrangement must above RM150.00, Gifts, Chocolate & Cake must above RM180.00. Surcharge Rate Please refer to our order form-Delivery Instruction - Zone Delivery Charges.

Our Delivery Service Coverage Areas

JOHOR
Taman Johor Jaya, Ayer Hitam, Batu Pahat, Johor Bahru, Kluang, Kota Tinggi, Kulai, Muar, Pagoh, Pasir Gudang, Pekan Nanas, Pontian, Skudai, Segamat, Senai, Seri Gading, Tampoi, Tangkak, Ulu Tiram, Yong Peng.

KUALA LUMPUR
Bandar Utama, Bukit Tunku, Bandar Seri Damansara, Bandar Tun Razak, Bangsar, Brickfields, Bukit Kiara, Cheras, Damansara Heights, Gombak, Jinjang, Kepong, Kinrara, Kuala Lumpur City Centre, Pandan Townships, Salak Selatan, Segambut, Sentul, Sri Petaling, Setapak, Sungai Besi, Taman Sri Hartamas, Taman Tun Dr.Ismail, Taman Kok Lian, Taman Kok Doh, Wangsa Maju, Cyberjaya, Putra Jaya.

SELANGOR
Ampang, Bandar Baru Bangi, Bandar Sunway, Bandar Utama Damansara, , Batu Arang, Batu Caves, Cheras, Damansara, Hulu Langat, Jalan Kelang Lama, Kajang, Kapar, Klang, Kota Kemuning, Semenyih, Pelabuhan Klang, Petaling Jaya, Puchong, Segambut, Selayang, Serdang, Sepang, Seri Kembangan, Shah Alam, Subang, Subang Jaya, Subang Jaya - USJ, Sungai Buloh, Taman Puchong Jaya, Taman Tun Dr.Ismail, Cyberjaya, Putra Jaya.

KEDAH
Alor Setar, Kulim, Sungai Petani.

KELANTAN
Kota Bahru, Pasir Puteh.

MELAKA
AlorGajah, Durian Tunggal, Melaka City.

NEGERI SEMBILAN
Seremban, Senawang, Labu Lenggeng, Nilai.

PAHANG
Kuantan

PERAK
Batu Gajah, Gopeng, Ipoh, Kuala Kangsar, Menglembu, Sitiawan, Sungai Siput, Taiping, Tapah, Teluk Intan

PERLIS
Arau, Kaki Bukit, Kangar, Kuala Perlis

PULAU PINANG ( PENANG )
Ayer Itam, Batu Feringgi, Bayan Lepas, Bukit Mertajam, Butterworth, Kepala Batas, Kubang Semang, Nibong Tebal, Penaga, Penang Hill, Perai, Permatang Pauh, Pulau Pinang City, Simpang Ampat, Sungai Jawi, Tanjong Bungah, Tasek Gelugor, University Sains Malaysia

SABAH
Kota Kinabalu, Sandakan.

SARAWAK
Kuching, Miri, Sibu ( No coverage to Bintulu )  

TERENGGANU
Kuala Terengganu, Majang

SINGAPORE
All Area

1. Feedback & Enquiry

Your feedback is very valuable for us to improve. Please call 607-3533188 or
fax to us 607-3533272 or you can e-mail to us at sales@xinflorist.com.

1. Cancellation & Redirection

A 50% cancellation charge is applicable for any order that is confirmed.

Kindly contact us at 607-353 3188 or our Fax: 607-353 3272

1. Substitution

Xin Florist & Gifts Centre reserves the right to substitute any unavailable products of equal or higher value.

1. Outstation Order

For outstation orders (outside Johor Bahru Town Area), the flowers and materials used in our flowers & gift products may vary according to the availability / seasonality of the flowers &materials concerned. We reserve the right to change the flowers /colour of flowers/ materials / cakes / wines / chocolates / other gifts used (in the event of unavailability of such flowers / colour of flowers /materials / cakes / gifts / wines / chocolates) to the most similar or next similar one which is available at the time of the order / delivery date. As such, we have no obligation to make any refund in the event of any such changes made to the products and materials used for the outstation orders being delivered to the recipient's concerned.

*Xinflorist do not reveal any sender data to any thirdparty

1. Optional Gift

Optional gift must purchase with flower arrangement.